Testimonials

"Just sending a friendly note that the crates are so far a big hit. :-) Thank you so much for your help on this project!" - Jade B.
February 18, 2015

"Thank you so much. This is an excellent example of great customer service." - Charlene E.
February 12, 2015

"These exquisite flowers just arrived. Had my whole office wondering what the occasion was and who my admirer was!! Thank you so much. What a lovely surprise!" - Martha
February 10, 2015

"You always come through for us and we really appreciate your excellent high level of customer service!" - Jana
Febuary 6, 2015

"I wanted to thank you for sending the box with the lintzer tart cookies. The box with our logo looks great and this was such a nice treat for my kids. You and Olive & Cocoa are a top notch company." - Margaret
February 4, 2015

"Thanks and I appreciate the proactive nature of your customer service! I continue to be impressed with your organization. " - Susan Z.
February 2, 2015

"Wonderful. Thanks and I appreciate the proactive nature of your customer service! I continue to be impressed with your organization." - Susan Z.
February 2, 2015

"Thank you so much. I truly love your company." - Rebecca S.
February 2, 2015

"Thank you very much! I received your phone message, and cannot tell you how much I appreciate your very kind, efficient, and thoughtful assessment of the situation! You are wonderful!" - Linda, D.
February 2, 2015

"I am SO impressed by your customer service! This is what makes a company stand out. You can count on my business for many years to come!" - Jessica G.
January 13, 2015

"You will have my business for life and I mean this sincerely!" - Kelly G.
January 13, 2015

"I've purchased many great gifts from you. I was waiting for the newest arrival to our family to purchase your Three Little Pigs book and stuffed animals" - Mikell
August 17, 2014

"I am a huge fan of Olive and Cocoa! A few months ago I ordered the Guardian Angel Key Ring for my Mother's 80th birthday, and she absolutely adored it." - Meg
August 16, 2014

"Thank you for your attention to detail! A gift card hasn't been necessary as Candice is my daughter and expecting her first child so I have been sending her things left and right! As the packages arrive from you she knows it's from her mother who just loves your shop! Thank you again for the exceptional customer service!" - Linda
August 11, 2014

"Thank you very much for your prompt email addressing my concerns. I would love to accept the gracious offer you have extended. I would like to say again, that I love the catalog, the products, the illustrations are always a pleasure and of course, the signature packaging. These are the main reasons I purchase items (especially gifts) from Olive and Cocoa. The company is fantastic and I love the products and the catalog. Anything that I have ordered previously has been received with wonderful compliments and praise about the gifts and the crates. The crates clearly define your brand and is the signature that sets Olive and Cocoa apart from other similar catalogs and everyone receiving them as gifts absolutely love them."
August 10, 2014

"Just a quick note to thank you for the prompt replacement of the crow water fountain. UPS picked up the first one next day and the replacement arrived today. Both crows work perfectly! Your customer service is great and I'll definitely order again from you." - Karen
July 31, 2014

"OMG....I just received a call from my very dear 92 year old friend in Tuskeegee, Ala. who was enthusiastically calling about the flowers i sent her on 7/9 that she says are still 'magically beautiful still!!! ....thank you so much for whatever it is you do to make the magic!!!" - Cheryl
July 24, 2014

"Thank you for the follow up call in regard to a floral arrangement that was delivered yesterday. The arrangement was absolutely perfect. Only a few red petals fell off when we removed it from the box. It still felt well watered and looked like it had been just picked. I could not have been more pleased." - Lynn
May 29, 2014

"I have to say that the package you mailed me before the holiday rush was GENIUS! I have never been so impressed in my life. The combination of sending me treats and a sample of our logo and the disk and all of the thought and organization that went into your approach. I can’t tell you how blown away I was. I said to my husband, this is the perfect example of how things SHOULD be done." - Tracy
March 27, 2014

"I am so happy with my first experience using olive and cocoa!!! Can't wait to order again! Awesome customer service and beautiful product!!" - Melissa
March 4, 2014

"Valentine’s Day was explosive thanks to your shipment arriving even 30 min early this morning and having left late last night. The Rose Heart, The Truffles, and the Lulu Lamb were not only packaged beautifully, they were presented as the trophies that they are." - AJ
February 14, 2014

"Thank you so much for the quick turn around last week. I wanted to let you know that people (employees and clients) universally LOVE the crates and yummy goodies. You probably hear that a lot but you are great to work with and your products shine. Thank you!" - Gina
February 8, 2014

"I just wanted to send a quick comment about a great experience I had with one of your customer service reps, Brittany. We had a special order to place in a very short amount of time, and from start to finish she was prompt, professional, polite, and so helpful. It's rare to find that kind of personal attention from online stores, but after our experience shopping with her help, we've become fast fans of Olive & Cocoa and will look here first when we're buying gifts in bulk again." - Dyanamaria L.
February 5, 2014

"Karmen and I were just discussing on Friday how easy and hassle-free it was to work with you all for our first order, and so we're planning to use O&C for a lot of our gifting this year (whenever we need gift baskets/package type for sure!). The fact that you already have our logo and we can just send you a quick note and you can get it out to our clients is such a weight lifted off our shoulders." - Torey
January 21, 2014

"Thank you! I'll be sure to recommend your company to others and your great customer service." - Emily
January 21, 2014

"Thank you...It was sure nice using you guys for our client holiday gifts. Much smoother for our organization." - Jennifer
January 14, 2014

"Tried your sesame medley chips and the roasted pueblo chile salsa in an Olive & Cocoa holiday gift package. Ah-mah-zing. I can't believe the chips are so low in sodium and the salsa is wow." - Jess
January 9, 2014

"Never seen anything like it, that's why I keep coming back to you." - Linda V.
January 4, 2014

"We are getting very positive feedback on the gift. So far the chocolate popcorn seems to be the favorite. Thank you again for your help getting this done." - Debbie
December 27, 2013

"I can't thank you enough! I never thought a real person looked at these orders, just assumed they were computerized. The people at Olive & Cocoa are obviously top notch!! Merry Christmas to you all!" - Susan
December 13, 2013

"Our baskets and flowers are a hit. The client thank you'd continue to come in. Thanks for the quick turn around. We will definitely rely on you for future gifts." - Lisa
December 12, 2013

"OMG! We are getting AMAZING responses from our clients! One sent us a pic and they are so cute that we want to order one for us!!!" - Ali C.
December 6, 2013

"We just got the package! I cannot believe how perfect the presentation is. We love the brand! It looks amazing! We are so happy we decided to go with you for our client gift. I may have to try everything in the box because it looks so delicious. :) Thanks so much for sending this to us so we can see what it looks like!" - Kim C.
December 2, 2013

"I just came home and received the package. My daughter was home when I opened it and I told her that it was just a "prototype" and thus would not contain any actual food when we saw that it was the actual thing! So it looks great and I think it is the perfect choice for me." - Iris H.
December 2, 2013

"We have been receiving Thank You notes already – the clients love this gift!" - Anna
November 20, 2013

"I had sent customer service an email asking a question about a purchase I had made a few minutes earlier. I received a phone call 5 minutes later not only double checking the monogramming I had placed on a gift but also calling to answer my question. I have never received such prompt and courteous service by any company. Not only are their products beautiful and top-notch --- so are people who work there!! Will continue to shop this company -- they are my "go to" when I need a fantastic and unique gift." - Sherry
November 17, 2013

"Thank you for an exceptional experience in unique giving! The selections are stunning, and the service brilliant - Joye saved my life yesterday-she is the best of the best!" - Lo K.
November 1, 2013

"I just received my new painting and it is perfect! Thank you so much for understanding my situation. It is such a pleasure to do business with an honorable company. Please extend my gratitude to the artist. I will find it hard to wait until Christmas to give this gift. Olive & Cocoa customer service is rare in this day and age, and so appreciated. I will happily recommend you to friends and family. Again thank you so much, I am delighted with my new painting!" - Mary C.
October 4, 2013

"It’s me again, you not only have beautiful packaging (little wooden boxes) you also have super customer service. Thank you." - Susan G.
October 4, 2013

"My wife and I own a public pottery studio, and an aquatic nursery, In Reno, NV. We’ve been in business for about three years, opening shop right after graduation with a “couples” degree in Literature. We recently purchased a set of champagne flutes and they arrived in a beautiful box; two glasses were broken, however. We alerted your customer service department and the next day a set of six brand new glasses arrived in the mail, accompanied by a very warm and apologetic note. This is the type of customer service my wife wishes to provide, and it is more than refreshing to know it is a concern with companies we do business with. Thank you for setting the bar so high, setting an example, and giving to nascent entrepreneurs something to strive for. Best Regards," - Sutter & Samantha S.
September 28, 2013

"I wanted to share feedback on one of your employees who went well above and beyond to help me sort out an order today. Shai (or Shy) was generous with her time and excellent with her problem solving. Thanks again! I love all my interactions with your company." - Katie
August 27, 2013

"I received the straws that you sent. Thank you very much for handling this matter so quickly. It is nice to know that your company is consumer friendly." - Roberta M.
August 15, 2013

"My gifts just arrived and the packaging is AWESOME - better than I ever expected. I will definitely order from you again. Thank you." - MB
August 14, 2013

"I received the dog painting today. I am very satisfied with the new painting! Thank you. I have to say that your customer service has been exceptional. I will certainly continue to do business with Olive & Cocoa in the future. Thank you once again." - Kelley
August 5, 2013

"I received the replacement glass today along with your very sweet note. You do everything with a touch of class. Such panache! What a wonderful company. Great items, and beautiful presentation in the wrap, the gorgeous cocoa ribbon and the beautiful note paper. Thanks again for the timely replacement! I look forward to future orders from you!" - Carol
July 31, 2013

"Thanks for your help - just wanted you to know that when we send to our clients, they love it! We even got a tweet out about it! Thank you!" - Ann L.
July 31, 2013

"Thank you very much! This is excellent service and I appreciate it." - Artie
July 9, 2013

"The gift was a huge hit, and we want to use them for our holiday gift-giving this year. Can I get some additional information on having our logo branded on the boxes? We would like to see what it looks like before it is sent." - Michelle M.
June 28, 2013

"They look great! ... They will be a great welcome gift in the homes :-)" - Amy
June 24, 2013

"We loved the branded crate. It looks great! The goodies in the box were fantastic too! Thank you" - Erica
June 18, 2013

"The gift box you sent is absolutely lovely! Thank you for sending one to me. It certainly made a great impression. The packaging is stunning and the variety and quality of products is very impressive. I’m going to show it to my supervisor so he will remember what it looked like when it comes time to choose holiday gifts for clients later in the year. It truly is a huge cut above most of the gifts I’ve seen. I hope my firm’s Executive Committee will choose it this year and I will recommend it to others as well. Thanks so much!" - Mason
June 18, 2013

"I love your packaging and use you almost exclusively for out of town baby and hostess gifts. LOVE your catalog!!" - Christine H.
April 19, 2013

"We have sent personalized crates to our clients for the past two Christmas seasons and they just love them! Your catalog is beautiful and unique..." - Melanee
April 19, 2013

"My husband and I have both been pleased with the customer service and quality of the gifts we’ve gotten from Olive and Cocoa." - Kathy
April 19, 2013

“I just wanted to take a moment and tell you how much I ADORE your company! I feel like I hit the gift-givers jackpot when I received that first catalog in the mail. I've ordered non-stop since then and have been over the moon with your merchandise and your outstanding customer service! So THANK YOU!! Don't ever stop!!” -Kelly G.
March 26, 2013

"A very good client was in our office and she once again commented on how she loved our gift. She's a top real estate agent in the area and was so impressed! We'll talk soon about a new order. Thanks!" -Nicole
February 28th, 2013

"I’m honestly not sure how big your company is, but from one business owner to another, you guys are doing everything right!! I own 3 businesses myself and my husband is a professional athlete, and in our day to day jobs it is VERY VERY hard to find a company that meets our expectations. Please pass on to the owners and employees that they have the right idea and glad to see someone out there takes pride in their work and product!! Thanks again as we will be loyal customers. Thanks." -Heidi
February 25, 2013

“We just got our shipment from Olive & Cocoa and we love it! The office is very excited to try everything. We are fans of the packaging and everything. Thank you for sharing the branding capabilities, too.” -Ada
January 29, 2013

“I am a huge fan and an excellent customer. You are my go-to brand for any gifting I need to do and I love you guys!! I am in the direct business and I tell everyone about you. Thank you so much.” –Sheryl, executive
January 29, 2013.

“The box arrived! I love the caramel popcorn! I took some pics and will get a blog post up at some point. Thanks!” –Lindsey, events blogger
January 28, 2013

“Thank you! I love your company’s product and service and will be ordering again." –Pamela
January 24, 2013

“Much appreciated! You made our day! A wonderful box arrived today with amazing yummy goodies inside! Thank you!” –Beck
January 23, 2013

“The crate was fabulous. I just wanted to let you know that I have passed it along to various people in my company who are also responsible for ordering client gifts. I was also sure to tell them about the high level of customer service I received. Thanks again.” -Allison
January 17, 2012

“The site is wonderful, as are the gifts. They’re unique, clever, and so much fun to browse through. There is nothing I can see that needs changing or modification. Love the new Vogue magazine gift book. I’m always looking for new and innovative ideas. Thank the team for all the hard work to find such unique treasures. –Janis
January 17, 2013

“We had an awesome experience with Olive & Cocoa. You were extremely helpful through the whole process and we had a lot of clients who absolutely loved the boxes that we sent out. We loved that you could personalize your gift boxes with the brand, and we will definitely use you again in the future! Thanks!!” –Lianna, PR
January 14, 2013

“I just had to email you and tell you about my Christmas present. While we were working with you and getting our special and beautiful Christmas crates from Olive & Cocoa, I was looking through your catalogs continuously and was always running into the big dog 'Jack' and the puppies. I had mentioned to my husband several times that I loved those dogs and thought they would be yummy in my entry way. Guess what? Those three dogs are now sitting in my entry and they look fabulous!!! We are big dog lovers and have had many dogs over our married life. After we put our last little dog down, I told my husband that I didn’t want to be worrying about any more dogs. These Olive & Cocoa dogs make me feel like I have dogs in my house again. What a joy. Thank you again for all your help this year.” –Kim, small business owner
December 26, 2012

“Wanted to let you know that the branded gift crates were a big hit with our associates as well as our clients this year! They look great, arrived in good condition, presented beautifully and tasted good…Thanks so much for everything you did on your end to make this happen - particularly given the tight timeframe, logo issue, etc. I think we’ll be ordering again - and it should be a lot easier since the brand is already created. Again, thank you for your great customer service!” –Kevin B., consultant
December 21, 2012

“Thanks! My colleagues here really liked the assortment of options and crate itself. The brand on the crate came out great. The clients also loved them. They were a hit. And thanks for rushing to get the gift crates sent to us and our clients. It is really appreciated.” –Tiffanie, asset management

“Thanks for the gift. Really good stuff. The salsa is fabulous and the box is a keeper. Thanks again!” –Troy, recipient of Olive & Cocoa gift
December 19, 2012

“Good job! My client called me and is very happy with the Kosher box. Thank you for accommodating us so quickly.” –Laura
December 19, 2012

“We just received our crates and they A: look great! B: candy is so tasty! (we ordered one more for our office to snack on). Thank you so much for getting them here as requested. Happy Holidays!” –Koryn, business owner
December 19, 2012

“I want to let you know that the two replacement crates arrived today. The boxes and contents look great. Thank you again for your fantastic customer service. We appreciate all you have done.” –Juliane, consultant

“Thank you for everything you’ve done to help me with this, you certainly made it FUN and SEAMLESS!” –Christine
December 6, 2012

“Thanks so much for all your help - it was a pleasure working with you! Please give me a shout out the next time holiday season comes around!” -Christina
December 5, 2012

“I just wanted to send you a sincere THANK YOU for all your help in making our holiday gift giving process so pleasant. You present yourself in a very professional manner and I would challenge any company to compare their customer service to that of Olive & Cocoa - you are top notch! It has been a pleasure to work with you.” –Jill, practice administrator
December 5, 2012

“Thank you for everything. This is now going to be our annual gift to our clients. I’ll be in touch in 2013 for sure!” –Sue
December 3, 2012

“Thank you so much for the crates! Mine just arrived and I have already opened a few goodies! They are all wonderful. Bruce and his family said the large box looked and tasted amazing. I love the branding. Thanks again!” –Lindsey, design
November 29, 2012

“Everyone absolutely loved their gifts! We had so many compliments on the presentation. Thank you so much for your excellent service.” –Suzy
November 28, 2012

“Your thank you card was so lovely and unexpected. It made my day! I can’t wait to hear the reaction from our gift receivers to see what they think of the boxes we picked. With your help, we managed to get things off to an excellent start and well into Christmas gift buying at this point.” –Kim
November 24, 2012

“Thank you so much for having the prototype box ready so fast. We really appreciate your great service!” –Suzy
November 21, 2012

“Thank you for providing such great customer service for your products.” –Tamara, executive assistant
November 21, 2012

“The flower arrangement was perfect. Thank you!” –Kathleen
November 21, 2012

“Excellent. Thanks so much for everything - it was indeed a pleasure to work with you as well. Olive & Cocoa definitely has some beautiful items. We know all recipients will be happy with their gift as well as presentation.” –Chris
November 20, 2012

“Not sure I can thank you enough for how helpful you’ve been. Seriously, I haven’t worked here for very long and this was a big responsibility for me. You’re the best!” –Catherine
November 14, 2012

“Thank you again for all your help, as it has really been a pleasure working with you!” –Devin, office administrator
November 14, 2012

“Thank you for all of your assistance. Your customer service was excellent and turnaround was very quick - no improvement needed from you! By all means forward this to your supervisor.” –Janean
November 1, 2012

“I always seem to find what I need in the catalog. I don’t know how Olive & Cocoa does it when I call and need something placed for tomorrow delivery. I look forward to doing business with you." –Gree
November 2012

“Being in a business development role myself, I have to say I was very impressed by Olive & Cocoa’s approach this season and feel confident it will result in more sales and even more customer service loyalty. It worked on me! As such, I am planning to bring your box in to my partners to suggest they also consider using Olive & Cocoa for their holiday gifts. I will be ordering from you and will take you up on the custom branding for my own clients. I truly appreciate it!” –Leyla, VP
October 31, 2012

“I just wanted to share an email I received from my bosses wife (below). My boss called and thanked me for picking out such unique and customized gifts. He also told me how much our clients enjoyed their gifts! I know it was hectic at times and I cannot thank you enough for everything! You will definitely be hearing from us soon." –Whitney

“Everyone LOVED the gifts. They kept saying how cool the box was. Great job! You hit it out of the park!” –Faith
October 2, 2012

“We enjoyed working with you and all the people behind the scenes at Olive & Cocoa. You have been extremely friendly and helpful. It was a pleasure working with you!” –Juliaine