Customer Service

Olive & Cocoa, LLC

Customer Reviews

"Excellent shopping experience! They go above and beyond for customers!!"
-Allison R.
"Great selection of items, special and unique presentations, friendly service, unique choices not found in other gift catalogues."
-Gretchen
"I have been ordering floral creations from Olive & Cocoa for quite some time now. They are the ONLY company I deal with now when I want to send something that will surely be absolutely stunning! They never, ever disappoint and their customer service is without a doubt the best I've ever had the pleasure of dealing with! They are worth the extra money!"
-K.G.

TERMS OF SALE

These Terms of Sale governs the order, purchase, pricing, delivery, return or exchange of any products made available for sale on the oliveandcocoa.com website (the "Website").

Effective Date: January 4, 2018

Scope of the Agreement: This Agreement is incorporated into, and subject to, the Website Terms of Use (together, the "Agreement"). By ordering products or services on or through the Website, you indicate that you have read and agree to be bound by the Agreement. If you do not agree to these terms and conditions, then please do not use the Website. Olive & Cocoa's acceptance of your order is conditioned upon your assent to all terms and conditions of the Agreement.

Products, Orders and Shipping: You are solely responsible for orders that you make on or through the Website.

Because of the perishable and sometimes seasonal nature of many of our products, we reserve the right to make substitutions of items of equal or greater value as necessary to ensure timely delivery of your purchases.

Descriptive or typographical errors are subject to correction. We reserve the right to change items, prices or policies at any time and without notice. We reserve the right, in our sole discretion, to cancel or not process any order placed on the Website if the price or other description information was an error. In such cases, we will notify you by email.

Olive & Cocoa is not responsible for errors in the prices or descriptions of any Product. We reserve the right to modify or discontinue any product or service at any time without notice.

For shipments outside of Utah, Olive & Cocoa's prices do not include any excise, sales, use, property, value-add and other taxes or duties levied with respect to the products and services ordered from the Website. You will be responsible for the payment of any such taxes and duties.

The colors you see on your screen may not accurately represent the actual Product colors, because all computer monitors display color differently.

We accept all major credit cards. When you submit an order, you authorize Olive & Cocoa to charge your credit card. We do not accept credit cards through email or fax. We do not accept payment by personal check.

You are responsible for all shipping costs associated with the delivery, return or exchange of any products ordered from Olive & Cocoa. Shipping charges are not refundable. Additional information regarding shipping rates and delivery times can be found at www.oliveandcocoa.com/shipping.

Warranties and Disclaimers: Products include the warranty, if any, provided by the manufacturer for such product. Olive & Cocoa makes no additional warranties.

EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, THERE ARE NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE.

Returns, Replacements and Refunds: If you are not 100% satisfied with your purchase from Olive & Cocoa, we will be happy to issue a refund or to re-ship your gift. To make a return, please contact our Customer Service Department for further instructions. 1-800-538-5404

Olive & Cocoa reserves the right to refuse any returns or refunds.

©2009-2018 Olive & Cocoa, LLC. OLIVE & COCOA is a registered trademark in the United States, Australia, New Zealand, and the European Union. All rights reserved. Descriptive or typographical errors are subject to correction. We reserve the right to change items, prices, or policies at any time and without notice.